Thursday, 11 February 2016

When is a passenger reimbursement policy not a policy? Ask Air Canada

Air Canada passengers

Be very wary the next time an airline asks for volunteers to forgo a scheduled flight. The case of Armed Forces colonel Chris Johnson is a cautionary tale that may change the kinds of flight delays that airlines are responsible for, Neil Macdonald writes.



source CBC | CBC News - Analysis News http://ift.tt/1V5Nav1

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